NYR2711 Posted February 2, 2013 Share Posted February 2, 2013 What a bunch of scumbags they are. I have been a subscriber since 2005, and I love the channels because they play better music than regular radio and dont repeat the same songs all day over and over again, and dont just play the hits but play all different songs. I also love listening to hockey games from different teams, and of course they have Opie and Anthony which I love. My current radio was starting to crap out on me, it is at least 5 years old, and I use it everyday, so the screen was starting to fade out on me. I had gotten an email for the updated model for $60, and all I had to do was get a 1 month sub to get that price and then I could switch my current radio sub over to the new radio. So I bought the new radio and it came while I was at work Wednesday, and I didnt have a chance to activate it until this morning. I called up and had them activate the new radio and was told give it 15-20 minutes to update all of the channels. I did some things, came back about an hour later, and I was missing half the channels. I called back, and was on the phone for an hour and was finally told that they were having some problems but did what needed to be done and it would be fixed in 10 minutes. I had to run out to the store, and came back about another hour later, and I was still missing the same channels. I called back again, and was finally told by a tech that they are having problems activating new radios because of a free preview for all radios. They told me that it could take until February 12, when the free preview ends, to fix the issue. I am so pissed, I talked to a supervisor who claims that she will give me an extra month for free for the radio, but at this point, the radio is useless to me because the channels I listen to are the ones I am not getting. Its effed up that people are getting the channels I want for free, yet I cant and am paying for the service. I posted a complaint on their Facebook page, and the responded quickly that they want to contact me, so I just sent them an email, so lets see how this works out. The worst part is that when I bought the radio, I was told that if I cancelled the radio before the month was up, I would have to pay a huge cancellation fee, yet they arent giving me the service I am paying for. I really want to contact the BBB or State Attorney Generals office on this. Link to comment Share on other sites More sharing options...
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