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Thread: Video Tech Q?

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    4EverRangerFrank's Avatar
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    Video Tech Q?

    My son built his web site www.safride.com on SquareSpace. He purchased a video clip for the home page and has it on YouTube with a link back to his web site. Using MTurk, we’re testing the site having people look for broken links, etc.

    About 40% of the respondents say that the video isn’t loading when they go to the site. Any idea why? Or a better suggestion for ‘hosting’ the video clip so it loads quickly and reliably?

    He’s going to use imgur to convert it into a 15-second gif that will loop and see if that helps.

  2. #2
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    Phil in Absentia's Avatar
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    Have you reached out to SS Support yet, Frank? They have a phenomenal team who can answer this much faster than any of us can, I'd imagine.
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    Thx Phil. I assume so but I’ll ask him. (Imgur didn’t work out.)

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    Maybe try a gifv instead of a gif? Gifs are slow to load and poor quality.

    Gfycat is the place I'd go for that.

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    Frank if it is the video on the home page of cars driving it worked for me. Also, for those who say it didn't work did they identify which browser they were using ?
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    Quote Originally Posted by Morphinity View Post
    Maybe try a gifv instead of a gif? Gifs are slow to load and poor quality.

    Gfycat is the place I'd go for that.
    Thanks for that suggestion. I’ll relay it ahead.

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    Quote Originally Posted by paddynyc View Post
    Frank if it is the video on the home page of cars driving it worked for me. Also, for those who say it didn't work did they identify which browser they were using ?
    We’re getting good feedback on it working. Thanks for taking a look.

  8. #8
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    If I knew anything about our recent migration to a new website, I might be able to offer some better input than this...
    But have the people with issues try to resize their browsers, both horizontally and vertically. Get as much info as possible about what happens. Do any new margins appear?
    Can they see any of the video's attributes? Their controls? Etc.

    We had an issue where our slideshow wasn't displaying at certain widths and had to force it to display a certain way (I believe) in order for it to be rendered properly.
    LGR!

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